Description

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The book is based on a new quality model and explains why a positive culture is a prerequisite to sustainable quality improvement.

Today, the concept of using quality as a competitive advantage has been diminished or even lost completely. It is not that there is a lack of quality improvement models, as there are many available. While each has had success, no one model that taken hold as the model. Why do improvement efforts seem to fizzle out? Why are they not sustainable?

Something has been missing from the strategy, planning, and implementation of these quality efforts. That missing ingredient has been culture. This book provides the strategy, tools, and methods needed for sustainable quality. The book is based on a new quality model and explains why a positive culture is a prerequisite to sustainable quality improvement.

Excellence is achieved through people, and it is this people-centric approach that should be the basis for success. By building a foundation based on inclusion, positive culture, and strong leadership, great achievements are possible. This inside-out approach creates a strong internal community which can be the catalyst for embracing change and sustainable improvement.

About the Author

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Joseph Diele is a senior quality management professional with more than 25 years of experience in small and large technology companies. He is an influential leader with extensive background in the engineering disciplines of quality, testing, and leading change. Joe's proven strengths include analysis, problem solving, and management. He is known for driving positive change and improving quality. Joe has been on the cutting edge of new methods and practices and has consistently raised the level of maturity in the organizations where he has worked. His interests include developing creative solutions for systemic problems, continuous improvement, and examining culture as it pertains to quality and operational performance. Joe has a BS in information systems and an MS in management, with an emphasis in leading change. He graduated both degree programs with honors. Joe is also certified as a Lean Six Sigma Black Belt.